Joy Life Vinyl Plank Warranty Terms

Joy Life vinyl planks are covered by a warranty period from the date of purchase, non-transferable and applies only with the original purchase receipt showing the purchase date. Vinyl planks are backed by a limited 10 years for normal indoor light commercial use and indoor residental use for 25 years from the date of original purchase.

Keep proof of your purchase in the form of an invoice, bill or statement from a Joy Life Floor retailer/contractor that shows date. We don't accept purchase from online sources as we don't authorize.

Joy life vinyl planks must be used indoors in dry, climate-controlled areas. Warranty does not apply if flooring is used outdoors, in a sun rooms, or otherwise exposed to uncontrolled climate conditions, unfit for raised house.

Damages caused by any inappropriate conditions, environmental factors, care, maintenance, poor installation, don’t following our installation consideration and installation guide, are not covered under warranty. Inappropriate conditions include, but are not limited to: 

1. Damage caused by improper storage, handling, or installation 
2. Damage caused by installed outdoors or inappropriate locations
3. Damage caused by subfloor out of tolerance of flatness 3/16” on a 10’ span
4. Damage caused by vinyl plank floating floor can’t move freely underneath the baseboards or quarter round. Must put a transition to divide each area over 60'X60' with enough space to expand.
5. Damage resulting from moisture problems. Moisture emissions from concrete can result in high PH and alkaline conditions that can distort the product. Our vinyl planks is waterproof and reliably secures the flooring panels on all four sides. However, moisture in the subfloor could cause mold, mildew, and other moisture related issues such as cupping or moisture emissions under the flooring, which may contribute to an unhealthy indoor environment. It is up to the flooring contractor to determine if a subfloor is not cured. Should the subfloor not be cured, please use the moisture barrier/mitigator like 6 mil moisture barriers to prevent the material from being damaged by moisture from the subfloor. 
6. Damage caused by exposure to extreme heat or sunlight
7. Damage caused by fire, flood, storm, smoke, intentional abuse, etc. 
8. Damage caused by vacuum cleaner, pets, or furniture without appropriate protection, doesn’t put mat cover all the roll chair, wheel chair use area on the floor.
9. Danage caused by use Bleaches, Detergent based cleaners, ammonia, abrasive and shine products etc to clean flooring.

Before installation, please inspect the planks carefully. Do not install if defects are found. Claims will only be accepted before installation. Minor color variation is normal. Color differences between sample and actual product are not considered a manufacturing defect. This writing is complete and exclusive statement of the warranty, and is in lieu of all other express or implied warranties. Warranty can’t be altered by any sales representative or distributor. Sales representatives and distributors have not authority whatsover to establish, expand, or otherwise modify warranties.

None of installers, retailers, distributors or employees has authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties. We exclude and will not be liable for or pay incidental, consequential or specialdamages under our warranties. By this we mean any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. Our limited warranties constitute the only express warranties for the product purchased. To the extent permitted by law and for all non-consumer products, all warranties other than our limited warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose, are disclaimed.

Please keep your receipt or obtain it from the original purchase. JOY LIFE needs the flooring receipt in order to verify date and proof of purchase to resolve any problems that may occur. Proof of purchase (original sales receipt)from the original purchaser ,description and pictures of defect ,model number or model description .For professionally installed floors.

The warranty applies only to be original purchaser and installaltion of these products. Please fill out claim form on our website: www.jltilestone.com 

The manufacturer’s option to repair or exchange the products under this warranty does not cover any labor or other costs of removal or installations , nor shall the manufacturer be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product.